Services

ANTENNA offers a comprehensive range of communications, collaboration and contact centre solutions to our Central Government customers. Our award winning services are helping deliver key government targets on cost savings, increased collaboration and improved citizen experience.

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Telephony

Designed to the highest standards of security and delivering 99.999% availability, ANTENNA is the default telephony platform for central government.

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ANTENNA.net

Access the full suite of ANTENNA services, features and benefits securely, via the internet. Enable secure remote working and communication via any device: landline, mobile, softphone for voice, video and chat.

FourSight

FourSight helps ensure that your critical voice services are always available. From conference bridges, voicemail and IVRs to switchboard attendants, PSTN services and Non-Geographical Numbers; FourSight will constantly check to ensure they are working as they should.

Mobile

ANTENNA Mobile: our fully managed mobile service; from device setup and security through to one bill, fully integrated analytics and a single point of contact for all your fixed line and mobile communications requirements.

Collaboration

Unite all the tools your employees need to connect, share and work together via the same streamlined interface. That means all voice calls, voicemail, video, presence and instant messaging can be accessed from the same screen. It also allows scheduling and conferencing, as well as screen and document sharing.

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Microsoft Teams

Central Government departments can now use Teams to drive increased collaboration within and between departments; combined with the advanced enterprise telephony features, contact centre capabilities, and global support and reliability of ANTENNA.

Conferencing

From simple, but secure, audio-conferencing via dedicated dial in numbers to our full suite of audio and video conferencing capabilities; ANTENNA has the right conferencing solution for all Central Government departments and agencies regardless of size and complexity.

Analytics

ANTENNA Analytics provides you with the insight to fully capitalise on your telephony, Unified Communication and Collaboration investments; identify cost savings, drive adoption and deliver new ways of working.

Contact Centre

ANTENNA contact centre solutions seamlessly integrate traditional voice, digital channels and self-service to streamline citizen access to government services.

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PCI

ANTENNA utilises the industry leading solution PCI Pal to offer secure payment solutions for Cardholder Not Present payments. Customisable, scalable and reliable, with 24/7 support from our dedicated Westminster service desk and 99.999% uptime.

ANNA

ANNA is our cloud based chatbot for automating and managing digital interactions with citizens or employees through social and messaging platforms. Use AI to reduce repetitive and time-consuming interactions so agents can focus on more complex customer issues.

Omnichannel

Our Omnichannel Contact Centre solutions allow citizens to get in touch via their channel of choice and deliver a unified desktop experience for your agents that fully integrates into all your back office systems. Contact centre agents access all channels and multiple sources of information on a single screen, allowing citizen enquiries to be dealt with quickly and efficiently.