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Services -
PCI DSS compliant solutions from ANTENNA
ANTENNA utilises the industry leading solution PCI Pal to offer secure payment solutions for Cardholder Not Present payments. Customisable, scalable and reliable, with 24/7 support from our dedicated Westminster service desk and 99.999% uptime.
Secure cloud payment solutions
PCI DSS compliant solutions from ANTENNA. We work with the industry leading secure cloud payment and data protection providers to offer secure payment solutions for Cardholder Not Present payments. Customisable, scalable and reliable, with 24/7 support from our dedicated service desk. Our range of solutions enable you to take citizen or customer payments securely by phone, by IVR or by any digital channel; whether your agents are working from the contact centre or from home.
Our solutions provide organisations with a secure way of handling payments by phone, IVR or digital without bringing their environments in scope of PCI DSS. Our solutions integrate with all payment solutions providers.
Benefits of PCI solution
Phone Payments
Our Level 1 PCI DSS certified solutions are built around your contact centre and processes. We integrate with the call flow and at the point of payment, utilise DTMF (Dual Tone Multi-Frequency) masking technology to intercept any tones as they are entered by the customer on their telephone keypad. This way the agent doesn’t hear or see the card data. The customer and the agent can still speak throughout the entire process, but the sensitive card data does not reach the agent, or your environment.
IVR payments
Our integrated IVR Payments solution enables your customers to securely make payments 24/7 without speaking to an agent or accessing your website. Completely integrated with your existing IVR, our IVR Payment solution helps meet customer and citizen demand for omnichannel payments. Payments are handled within PCI Pal’s secure cloud and integrate with your existing IVR solution.
Digital Payments
Secure payment options via webchat, WhatsApp, social media, email or SMS. Agents can take payments from customer via any digital channel. Our technology ensures these channels are descoped from the requirements of PCI DSS whilst retaining operational flexibility to engage in conversations with your customer in whatever way suits your business.
PCI compliance for remote agents
Enable your agents to take payments from anywhere
With many contact centre agents now working from home our PCI Remote Working solution gives organisations the ability to securely handle customer credit and debit card payments, while also complying with PCI DSS rules.
As a cloud-based solution, our PCI Remote Working solution is quick to deploy, typically live within 48 hours, and provides a solution for homebased contact centre agents who are using non-centralised telephony, such as mobile phones, landline telephones, remote extensions on PBX systems, or Voice over IP platforms, such as Microsoft Teams or Skype for Business.
PCI Remote Working enables card payments to be securely handled using DTMF masking technology. Customers input their card information using their telephone keypad when prompted by the advisor, and the information is automatically transmitted to the Payment Service Provider (PSP) for authorisation. No cardholder data is exposed to the homeworking agent or enters the company’s environment, meaning the scope of PCI DSS is vastly reduced.
Customer peace of mind
Safe and scalable
Carrier, phone system & CRM agnostic
Reduce the scope of PCI DSS
Reduce AHT (Average Handling Time)
Reduce pressure on Agents
Fully automated
Multiple languages supported