Secure cloud payment solutions

PCI DSS compliant solutions from ANTENNA.  We work with the industry leading secure cloud payment and data protection providers to offer secure payment solutions for Cardholder Not Present payments. Customisable, scalable and reliable, with 24/7 support from our dedicated service desk.  Our range of solutions enable you to take citizen or customer payments securely by phone, by IVR or by any digital channel; whether your agents are working from the contact centre or from home.

Our solutions provide organisations with a secure way of handling payments by phone, IVR or digital without bringing their environments in scope of PCI DSS.  Our solutions integrate with all payment solutions providers.

Benefits of PCI solution

PCI compliance for remote agents

Enable your agents to take payments from anywhere

With many contact centre agents now working from home our PCI Remote Working solution gives organisations the ability to securely handle customer credit and debit card payments, while also complying with PCI DSS rules.

As a cloud-based solution, our PCI Remote Working solution is quick to deploy, typically live within 48 hours, and provides a solution for homebased contact centre agents who are using non-centralised telephony, such as mobile phones, landline telephones, remote extensions on PBX systems, or Voice over IP platforms, such as Microsoft Teams or Skype for Business.

PCI Remote Working enables card payments to be securely handled using DTMF masking technology. Customers input their card information using their telephone keypad when prompted by the advisor, and the information is automatically transmitted to the Payment Service Provider (PSP) for authorisation. No cardholder data is exposed to the homeworking agent or enters the company’s environment, meaning the scope of PCI DSS is vastly reduced.