Our ANTENNA consultants are not just technology experts.  Our highly experienced team of consultants have many decades of experience in helping central government departments achieve their organisational goals using transformative digital technologies.  The team bring expertise in communication and citizen experience design, analytical tools, flexible delivery models and risk averse commercial models. 

ANTENNA: trusted advisors you can count on to deliver the services needed to drive digital transformation across government. 

Consultative
Approach

ANTENNA has a range of consultancy offers to help government departments and agencies with whatever challenge they are facing.

Adoption

Business Discovery

Every ANTENNA project is driven by the organisational and strategic needs of our customers. Every engagement starts with a detailed discovery phase to understand the existing ecosystem and key business objectives. The analysis of these findings then identifies opportunities and sets a benchmark of how the improvements they bring can be measured. The subsequent roadmap will prioritise options and open the way for a commercial proposal. This no obligation service is free to all Central Government departments or agencies.

Service delivery

Our Service Delivery engineers are involved with projects from the initial Business Discovery phase through to user acceptance testing and handover to the service desk to maintain the project. Customers have a single point of contact throughout.

Proactive monitoring
& rapid response

Once the service is fully deployed and user acceptance testing has been completed,  our dedicated Central Government service desk takes over responsibility for ongoing service.  Manned 24:7:365 by SC and DV cleared engineers and located in the heart of Westminster the level of service delivered to customers is second to none. The service desk utilises the latest automated tools to monitor services, utilisation, capacity, network availability and hardware performance.  This proactive monitoring of customers’ networks and services ensure issues are resolved before they can impact on service quality.

Customer portal

The ANTENNA Customer Portal uses multi-factor authentication to grant role-based permissions for standard users and administrators. Users can log tickets online rather than picking up the phone; from resetting PINs and changing diverts through to call centre configuration. Customers have the choice of a fully managed service with all changes handled by the ANTENNA service desk or via their own internal helpdesk.

The portal also hosts a knowledge bank of FAQs, training materials and quick reference how-to guides to empower simple, self-service where required.

Management
information & reporting

Monitor activity, utilisation and adoption of your Unified Communication and Collaboration tools. ANTENNA Analytics provides you with the insight to fully capitalise on your Unified Communication and Collaboration investments. By monitoring user adoption, ANTENNA Analytics can help inform your adoption strategy to fully captialise on your investment and drive increased collaboration. By visualising the level of savings generated by the ANTENNA you can clearly demonstrate ROI.

Continuous Improvement

 ANTENNA works with our customers to create and deliver strategies that provide value that extend beyond just cost savings. From consultancy to delivery, our experts deliver solutions that guarantee our customers will remain relevant in an increasingly fast changing environment.  As well as ongoing support and maintenance, regular reviews enable continuous improvements to be identified and delivered; we share best practice across our customers and help them adopt the latest technologies.

Get in touch with
ANTENNA today

Please get in touch now to book your
free Business Discovery consultancy.