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In partnership with the Prime Minister’s Office

The ANTENNA programme was born from the vision of the Prime Minister’s Office (PMO) to create a shared service across central government for telephony, collaboration and contact centre services.  The PMO saw a way that infrastructure could be shared with other departments and that by sharing equipment, not only could costs be reduced but service could be dramatically improved. 

FourNet, the award winning communication, collaboration and contact centre specialists for the public sector were appointed to deliver the service. 

ANTENNA in numbers

350k

Capacity to serve

33

departments already using the service

30k

central government employees already using ANTENNA

6

Awards

Easy to procure

The ANTENNA service can be purchased from FourNet via the CCS RM3808 Network Services 2 Framework. FourNet is accredited to supply a full suite of communications, collaboration and contact centre services under the framework. Straightforward requirements can simply be purchased directly from the government eMarketplace. To discuss more complex requirements or how we can support you in delivering your digital transformation goals, please get in touch.

Inherently secure

Resilient and
Redundant

Built for the cloud. ANTENNA’s resilient and redundant carrier and data centre set up ensures your communications and contact centre capabilities will keep running no matter what. ANTENNA seamlessly enables remote working and virtual contact centres; calls can be remotely re-routed, and employees & agents can securely access their services over the internet.

Our enhanced business continuity options use workflows to automatically to trigger notifications and set up dynamic team conferencing in response to specific scenarios covering everything from threat alerts to exchange rate movements.

Trusted & accredited

We are ISO27001 and Cyber Security Plus certified. We adhere to the Cabinet Office Security Policy Framework, the National Cyber Security Centre guidelines and the UK NACE (UK National Authority for Counter Eavesdropping) standards. FourNet work in accordance with ISO14001, ISO20000 ITIL service desk standard, ISO45001 health and safety and ISO22301 Business Continuity Management.

How we work

ANTENNA aligns people, process and technology behind a common vision. Our consultants and business analysts will work with you to understand your current ways of working and the business goals you are aiming to achieve. We will share best practice from our current customers and will work with you to build your business case and demonstrate the value for money and ROI from implementing ANTENNA.

Our solutions architects will create the technology roadmap for the integration of your existing systems and the adoption plan for future features and functionality. Our professional services and project management team support the delivery of the project every step of the way. Once the project is fully implemented, we complete a comprehensive service transition to our dedicated service desk in Westminster who can then fully manage the service going forward or support your in-house team