The communication, collaboration and contact centre platform for Central Government.
A true shared service across Central Government; saving taxpayer money; streamlining communication within and across government departments; improving citizen access to services.
Secured by FourNet
In partnership with the Prime Minister’s Office
The ANTENNA programme was born from the vision of the Prime Minister’s Office (PMO) to create a shared service across central government for telephony, collaboration and contact centre services. The PMO saw a way that infrastructure could be shared with other departments and that by sharing equipment, not only could costs be reduced but service could be dramatically improved.
FourNet, the award winning communication, collaboration and contact centre specialists for the public sector were appointed to deliver the service.
Reseller Technical Support &
Engineering Team Award
Channel Champions 2022 recognised our support and engineering team for their round-the-clock fault prevention, incident management and top-quality tech support for customers.
Comms Business Enterprise ICT Solution of the Year
ANTENNA wins the Enterprise ICT solution of the year award. Designed in collaboration with the Prime Minister’s Office, ANTENNA has helped to save the taxpayer millions of pounds by reducing costs and sharing the financial burden of new technology and communications systems, while making use of existing resources and equipment.
2020 Sunday Times Tech Track 100
FourNet, who deliver the ANTENNA service, are listed as one of the top 100 performing tech businesses in the UK in the Sunday Times prestigious Tech Track 100 listings. The special Covid-19 edition highlights the important contribution that technology companies have made to the UK during the pandemic. Designated as Critical National Infrastructure, FourNet’s key workers enabled secure remote working for nearly 40,000 civil servants.
Triple win at the Avaya partner summit.
Awarded 2019 International Enterprise Cloud Partner of the Year for ANTENNA for the second year running. Judges were impressed with the growth in the number of users of the platform, service quality and the cost savings delivered for Central Government.
at the Comms
ANTENNA wins the national award for Enterprise Cloud solution of the year; judges praised the innovative, secure, cloud solution which is delivering secure telephony, collaboration and contact centre services across government.
Team of the Year
FourNet named Growth Management Team of the Year at the North West British Venture Capital Awards in recognition of the growth of the business and the delivery of major projects including the ANTENNA service.
International Cloud Partner
of the Year
ANTENNA is singled out from all worldwide cloud implementations as the most impressive and innovative cloud solution of the year. Recognised not just for the technical excellence of the project but also the benefits the platform is delivering for central government.
2017 Public Sector solution of the year
ANTENNA wins the ‘Public Sector and Utilities Solution of the Year’ in the European IT & Software Excellence Awards. The awards are given for IT solutions that get to the heart of customer issues, delivering better services, a clearer understanding of data and more efficient outcomes. 100 companies from 28 countries were represented amongst the finalists.
ANTENNA in numbers
Capacity to serve
departments already using the service
central government employees already using ANTENNA
ANTENNA Mobile is launched, providing business-class mobile communications fit for the hybrid-working era. It enabled public sector customers to access full call and text recordings plus comprehensive data analytics on usage, when the mobile phone is equipped with an ANTENNA SIM or eSIM. ANTENNA Mobile allows customer compliance teams to have access to SMS messages and call recordings for compliance or training purposes.
Microsoft Teams is integrated into ANTENNA 2.0. This enabled our central government customers to use Teams for all their employee collaboration requirements: presence, IM, document sharing and editing etc, with the added security and reliability of anytime, anyplace ANTENNA. Calls could be made or received to people outside the Teams environment at no extra cost.
2020 ANTENNA 2.0
ANTENNA formally launches full range of telephony, collaboration and contact centre services to UK central government. Led by our innovation framework, ANTENNA is constantly innovating – this launch consolidates all the individual department innovations into the ANTENNA range of services.
Designated Critical National Infrastructure
ANTENNA is designated as Critical National Infrastructure. Along with parent company FourNet employees, engineers delivering the ANTENNA service are classified as key workers; working through the initial lockdown and beyond to deliver 100% uptime.
COVID-19 Coronavirus response
In less than two weeks, 4net enables remote working for thousands of customer agents and back-office employees; helping to deliver the government’s social distancing strategy to slow the spread of the deadly coronavirus.
Her Majesty’s Courts & Tribunals Reform
ANTENNA are chosen to deliver a £16.3m transformation technology project to support the delivery of the new Courts & Tribunals Service Centres across the UK, transforming UK citizens’ access to justice.
CCS Network Services Framework
ANTENNA expand the range of services they can offer to the public sector under the RM3808 framework: data access, telephony and conferencing services as well as unified communication and contact centre solutions.
National Crime Agency
National Crime Agency joins the ANTENNA platform. With a full suite of secure cloud telephony, contact centre and collaboration technologies; ANTENNA delivers always-on, secure services to one of the most critical agencies in the UK.
Food Standards Agency
The Food Standards Agency turned to ANTENNA as they had an increasing need to become more agile, enabling more employees to work remotely. Through ANTENNA, the FSA were able to improve collaboration for remote employees and across all of their offices in London, York, Cardiff, Belfast, and Birmingham.
Bank of England
The Bank of England chooses ANTENNA to deliver its cutting-edge Better Ways of Working communication and collaboration program. ANTENNA has enabled the Bank to work from multiple locations and remotely in a way that wasn’t possible before. The program also rationalised a wide range of different tools and systems into one simple user interface.
ANTENNA go live
ANTENNA is formed to deliver the PMO and Cabinet Office vision of creating a shared service delivering telephony services across central government departments to encourage collaboration and save taxpayer money.
Easy to procure
The ANTENNA service is easily procured. It’s available on the CCS RM6116 Network Services 3 (NS3) framework. FourNet is accredited to supply a full suite of communications, collaboration, cybersecurity, networking and contact centre services under the framework. Straightforward requirements can simply be purchased directly from the government eMarketplace. To discuss more complex requirements or how we can support you in delivering your digital transformation goals, please get in touch.
Integrates with everything
Built for the cloud. ANTENNA’s resilient and redundant carrier and data centre set up ensures your communications and contact centre capabilities will keep running no matter what. ANTENNA seamlessly enables remote working and virtual contact centres; calls can be remotely re-routed, and employees & agents can securely access their services over the internet.
Our enhanced business continuity options use workflows to automatically to trigger notifications and set up dynamic team conferencing in response to specific scenarios covering everything from threat alerts to exchange rate movements.
Trusted & accredited
We are ISO27001 and Cyber Security Plus certified. We adhere to the Cabinet Office Security Policy Framework, the National Cyber Security Centre guidelines and the UK NACE (UK National Authority for Counter Eavesdropping) standards. FourNet work in accordance with ISO14001, ISO20000 ITIL service desk standard, ISO45001 health and safety and ISO22301 Business Continuity Management.
Best of Breed Technology partners
How we work
ANTENNA aligns people, process and technology behind a common vision.
Our consultants and business analysts will work with you to understand the business goals you are aiming to achieve, whether that is transforming your Citizen Experience (CX), redesigning your network to support new hybrid ways of working or delivering robust cybersecurity solutions.
We will share best practice from our current customers and will work with you to build your business case and demonstrate the value for money and ROI from implementing ANTENNA.