Services - Mobile

Mobile

ANTENNA Mobile: our fully managed mobile service; from device provision and setup to one bill for all your fixed, mobile and unified communications usage. ANTENNA provides fully integrated recording, analytics and a single point of contact for all your communications requirements. Secure. Auditable. Integrated.

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Customers with compliance or governance obligations need to be able to access call recordings and analytics across all their devices: be they landline, soft phone or mobile. They want true one-number solutions so that employees can receive calls wherever they are, at home, working remotely or in the office and they need to allow the same auditability regardless of which device is used.

ANTENNA Mobile allows customer compliance teams to have access to SMS messages and call recordings for compliance or training purposes. Handsets can also be blocked from installing apps like WhatsApp and other encrypted services which might elude audit trails.

ANTENNA Mobile is perfect for customers subject to FOI and GDPR requests, where audit trails can be crucial to operations and governance.

Benefits

Fixed Mobile Convergence (FMC)

ANTENNA mobile is an FMC solution giving customers access to ANTENNA features from both fixed and mobile handsets. This means callers only need keep one number and ANTENNA will get the call to the right place.

Voice Recording

ANTENNA mobile can record the user’s conversation for compliance or training purposes, regardless of the call being made from a fixed line handset, softphone, Teams client or mobile handset, giving a single pain of glass to access all compliance recordings.

SMS Recording

The ANTENNA mobile service also allows administrators or compliance teams to have access to the SMSs sent or received on an ANTENNA mobile.

Analytics

ANTENNA Mobile Analytics captures billing information and performance data. Calls made from any endpoint on ANTENNA will be analysed and presented for inspection by admins from a user interface or scheduled for delivery by email.

Call Barring & Toll Fraud

ANTENNA has a sophisticated and flexible solution for preventing users from calling numbers not required for their job function, regardless of the device they are using to call. ANTENNA mobile also has toll fraud protections and alerts for breach of usage allowances.

Content Filtering

ANTENNA mobile can provide a web-content filtering service. This can prevent users from consuming costly data bundles using social media or gambling, porn and other undesirable services.

Voice & Data Bundles

The ANTENNA Mobile offer includes unlimited included access to all UK 01, 02 and 03 prefixed numbers. Other destinations are charged on a per minute basis. Mobile data is available as an individual user bundle, or a shared bundle for all users, or a mixture of both. Additional bundles can be quicky added by the ANTENNA Service Desk.

International Roaming

The are no additional charges levied with visiting roam-like-at-home countries (EU, USA, Iceland and Norway) with additional roaming zones available. SIMs can be limited to the roam-at-home countries, and have additional roaming zones can be assigned by the ANTENNA Service Desk.

ANTENNA Mobile Services

Mobile Device Management (MDM)

A fully managed service from the ANTENNA team; the MDM service is designed to ensure that data is secured on the device and the remote wipe of data where necessary. MDM can enforce password complexity, remove access to the public App Store and only allow users to deploy approved applications.

In Building Coverage

ANTENNA can deploy a Distributed Antenna System (DAS) to ensure mobile service is available in areas in buildings where the Mobile Network Operator (MNO) antenna is not in range.

Managed Service

ANTENNA Mobile is part of the ANTENNA Manged Service offer and is supported by a team dedicated to the support of ANTENNA based in Westminster. All new requests, changes, barring and remote wipe requests are fulfilled by this award-winning team.

Explore the full range of ANTENNA services

Telephony

Designed to the highest standards of security and delivering 99.999% availability, ANTENNA is the default telephony platform for central government.

Collaboration

Unite all the tools your employees need to connect, share and work together via the same streamlined interface.

Contact Centre

ANTENNA contact centre solutions seamlessly integrate traditional voice, digital channels and self-service to streamline citizen access to government services.