ANTENNA + Teams
Secure, reliable, cost-effective
communications & collaboration
Central Government departments can now use Teams to drive increased collaboration within and between departments; combined with the advanced enterprise telephony features, contact centre capabilities, and global support and reliability of ANTENNA.
Align every employee to deliver the best citizen experience
Take Teams beyond internal employee collaboration by integrating Teams into the contact centre. Our multi-channel contact centre capabilities provide citizens access to your contact centre agents via their channel of choice; the Microsoft Teams shared workspace then enables your agent to effortlessly engage back-office experts to provide the best resolution available for each citizen contact.
ANTENNA for Teams integrates directly with Microsoft Phone System via Direct Routing so government employees can use Teams to make calls to colleagues within a Teams environment or to external contacts via the PSTN – same simple interface of making and receiving calls. Whether they use the Teams app on their mobile or desktop. Call costs are included as part of your ANTENNA bundle so no need to spend on Microsoft call bundles.
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