The shared communication, collaboration and contact centre service for Central Government.

Secure

Secure By Design, ANTENNA is hosted in high integrity, high security, low carbon Tier IV UK Government Data Centres located in Westminster. The locations of the Data Centres are classified as S*cret and are subject to PCNI security controls and protected by law enforcement.
This means the sites are extremely secure, reliable and energy efficient. In order to access these sites our engineers need the highest-level of security clearance including UKNSV Security Checked (SC) and Developed Vetting (DV). ANTENNA adheres to all relevant government standards, with networks, systems, applications and end points protected; and constantly monitored by our 24/7 Security Operations Centre team.

Empowers Hybrid Working

ANTENNA enables employees and contact centre agents to work anytime, anyplace, anywhere with full mobility. Our ANTENNA.net connectivity provides the same levels of security whether employees are on site or remote.

Feature Rich

Our best of breed technology partners ensure ANTENNA offers a full suite of voice, mobile, contact centre, video, messaging and collaboration services aligned with the government’s Roadmap for Digital and Data. ANTENNA also provides world-leading network infrastructure and cybersecurity solutions, in line with the government’s Cyber Security Strategy.

Flexible

ANTENNA offers the flexibility to quickly add or remove users and functionality. New users, Moves and Changes and additional functionality can be handled remotely either by our Service Desk, directly by your own team or via our IT Service Management tool (ITSM).

Quick to Deploy

ANTENNA’s cloud-based services are already deployed in government data centres and are on the Public Services Network (PSN). Services can be deployed and fully operational in a matter of days.

Easy to Buy

The ANTENNA service is cost efficient, tried and tested, easily procured and designed in line with the cross-departmental “buy once, use many times” approach. It’s available on the CCS RM6116 Network Services 3 (NS3) framework. For straightforward purchases, public sector customers can simply logon to the government’s eMarketplace and place a direct order.

Cost Saving

ANTENNA is a genuine shared service with all the economies of scale that this provides; delivered on an opex subscriber model, most government departments are seeing between 25% to 40% savings compared to existing services.

Business Continuity

ANTENNA provides disaster recovery and business continuity benefits as standard; agents and back office employees can be switched to remote working instantly; services can be redirected in the event of office closure or reduced staffing levels.

Legacy transition

ANTENNA is designed to utilise legacy systems, while providing a technology roadmap in line with the Central Digital and Data Office (CDDO)’s cross-government cloud and technology infrastructure strategy. ANTENNA saves the taxpayer money, making government more efficient and sustainable with less waste, while enabling a simple, swift, and future proofed journey to cloud-based digital and data transformation.

Journey to cloud

ANTENNA’s cloud technology can help improve the speed and effectiveness of government delivery, in line with The One Government Cloud Strategy (OGCS), providing increased security, agility, versatility and efficiency. Utilising legacy technology connected to a secure cloud infrastructure, government departments on the ANTENNA platform will save taxpayers’ money, while enabling swifter innovation as needs change and evolve.

New networks

Hybrid working means more public sector employees working remotely more of the time, where permitted. That shift in working patterns raises security challenges, which have resulted in new networking requirements to guarantee secure access from anywhere. ANTENNA’s robust networking infrastructure comes with the highest network security, with systems, applications and end points all constantly monitored.

Managed Services

ANTENNA’s Fully Managed Service comes with a dedicated Central Government service desk, located in Westminster, manned full-time by the highest-level SC and DV cleared engineers and a 24:7:365 Security Operations Centre offering unrivalled cybersecurity and engineering expertise. Best of breed automated solutions also pro-actively monitor services, utilisation, capacity, network availability and hardware performance to ensure issues are resolved before they impact on service quality.

Citizen Experience

The government has committed, by 2025, to transform and improve outcomes in those critical services most used by citizens, businesses and civil servants. ANTENNA offers a data-led, outcome focused, digital by design, CX (Citizen Experience) consultancy package. The tailor-made data diagnostic service, delivered by an unrivalled team of sector experts, ensures government departments achieve the right outcomes by suggesting the most efficient, digitally inclusive, cost effective, flexible and sustainable solution to fit their requirements and those of citizens.