Services - Telephony

Telephony

ANTENNA delivers award-winning, secure cloud telephony with integrated switchboard, IVR and contact centre capabilities. Our cloud-based service enables seamless agile and mobile working with a range of conferencing capabilities all supported by our dedicated Westminster service desk.

ANTENNA telephony delivers cost savings in the region of 25-40% compared to existing providers. Moves, Adds and Changes are not chargeable and usage can be easily flexed up or down providing greater flexibility.

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Secure and quick to deploy

ANTENNA provides the highest levels of security for your communications and offers complete service reliability with 99.999% availability guaranteed; since ANTENNA was created in 2016 we have delivered 100% uptime of services.

ANTENNA can be implemented within extremely short timescales, adopting proven delivery and operational methodologies supported by the Cabinet Office and Crown Commercial Service governance. Users and administrators benefit from simple to use, transformational communications instantly.

Powering Central Government

Secure telephony with ANTENNA.net

Using Transport Layer Security (TLS) and AES 256 Secure Real-time Transport Protocol to encrypt communications, ANTENNA.net means your employees can communicate securely using whatever device they want, from wherever they are.

ANTENNA.net is compliant with the Cabinet Office security policy framework, the National Cyber Security Centre and the National Authority for Counter Eavesdropping guidelines. We are ISO27001 and Cyber Security Plus accredited, guaranteeing the highest levels of security for your communications.

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Features and Functionality

Quality, security & availability

Exceptional voice and video quality, with active monitoring and management, to give users the highest call quality. Enhanced security with end-to-end encryption for high-level safety. Reliability through multiple points of redundancy and transparent failover, to ensure reliable communications no matter what.

Range of features

Over 700 features and functions to choose from including a huge range of voice and video calling with mobility and workforce productivity features. Built-in conferencing and customer experience applications and voice and video features like auto attendant, call forwarding with multiple options for queueing, routing, and priority voice and video handling with distributed or centralised messaging.

Productivity

Enhanced efficiency and productivity through easy-to-use features for collaboration, communication, and workflow enhancement. Direct integrations mean no need to spend time switching between screens, can call or message from directly within third party apps e.g. salesforce or other CRM programs

Integrations

Embed real time communications into all your apps and systems with click to call, no need to switch between apps. Open standard support for third-party integrations including call centre integration.

Connectivity

Simplified Network management with SIP, IP, analogue and digital communication services; WiFi and dual-mode WiFi, as well as mobile capabilities.

Conferencing

From simple, but secure, audio conferencing; through to fully integrated multi-department audio and video conferencing ANTENNA has a wide range of conferencing capabilities whatever your requirements. Our conferencing capabilities are fully integrated into our unified communications and collaboration platforms for a seamless user experience and full visibility of usage.

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Fully integrated unified communications and collaboration capabilities

ANTENNA can provide fully integrated unified communications and collaboration capabilities, all managed via our Westminster service desk; one single point of call for all your communications and collaborations needs.

ANTENNA collaboration creates a frictionless experience for your employees and gives you the ability to set up teams who can collaborate seamlessly on any device, from anywhere.

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Mobile: Secure, Auditable, Integrated

The new world of hybrid working means mobile phones are now an extension of the office. For that reason, compliance and governance requirements now need to apply across all devices: landline, soft phone and mobile.
ANTENNA mobile ensures that any organisation with compliance or governance obligations has the same auditability across their mobile estate as with their landline communications.

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ANTENNA telephony services

Business priority routing

Allocate priority ratings to specific numbers to automatically divert and prioritise calls ensuring critical contacts can always get through instantly.

Governors listening / Ministerial whisper

Governors Listening enables private office teams to monitor calls between government officials for governance and record-keeping purposes, the support staff can whisper prompts to the official, which only the official can hear.

ESP Diagnostics

Ensure your critical voice services are always available; ESP Diagnostics will constantly check your internal and external telephone to ensure they are working as they should.

Explore our Telephony services

See our full range of services

ANTENNA.net

Access the full suite of ANTENNA services, features and benefits securely, via the internet. Enable secure remote working and communication via any device: landline, mobile, softphone for voice, video and chat.

FourSight

ESP helps ensure that your critical voice services are always available. From conference bridges, voicemail and IVRs to switchboard attendants, PSTN services and Non-Geographical Numbers; ESP will constantly check to ensure they are working as they should.

Mobile

ANTENNA Mobile: our fully managed mobile service; from device setup and security through to one bill, fully integrated analytics and a single point of contact for all your fixed line and mobile communications requirements.