Analytics - Antenna

Analytics, Adoption and Alerting

Monitor activity and present data: intuitive analytics enables you to access data the way you need it; gain insights into adoption, costs, billing, performance, capacity and usage.

Measure how your Unified Comms and Collaboration tools are utilised: observe users across multiple services highlighting areas for further adoption; measure engagement to calculate the ROI of your UC tools.

Monitor activity and notify exceptions: schedule alerts for toll fraud, malicious activity and security breaches.

ANTENNA Analytics provides you with the insight to fully capitalise on your Unified Communication and Collaboration investments.

Measure user adoption

Unified Communications (UC) technology can enable entirely new ways of working, creating huge opportunities to increase and drive collaboration but also bring significant changes to the way users interact. Without the right adoption strategy many unified communications deployments fail to reach their full potential with functionality under-utilised, or not used at all.

Measuring the rate of adoption and optimising the full functionality is key to driving adoption and calculating ROI. ANTENNA Analytics is built to measure all UC usage, such as personal video, softphone, instant messages, desktop sharing and file transfers.

By monitoring user adoption and providing instant dashboards and reports showing trends over time, ANTENNA Analytics can help inform your adoption strategy to fully captialise on your UC investment. By allowing users to clearly visualise the level of savings generated by the investment, the more they will engage with the new features and become their own champions for improving the way they work.

Functionality

Collaboration Analytics

Use ANTENNA Analytics to drive your business decisions to make optimum use of your UC infrastructure. Near instant access to data allows for quick and easy scenario modelling. You can easily drill down into data, simulate savings generated by new costs or migration to a new infrastructure or routing configuration. Perfect for quick reporting, problem solving, forensics, financial analysis and forecasting.

Fraud Detection and Alerts

ANTENNA Analytics automates immediate, proactive notification of toll fraud, malicious calls, hacking and security breaches across all UC platforms using any combination of SNMP, Email or SMS. The platform proactively monitors real-time data and automatically pushes information about threats to users and alert groups to instigate immediate action.

Bill Reconciliation and Cost Allocation

Fully audited, transaction-based invoicing, enables easy reconciliation of carrier bills to ensure correct charging and recover revenue from internal business units, third parties or customers. A highly flexible directory enables easy mapping of business units, cost centres, geographical regions, people, devices and endpoints to simply allocate usage and costs. Our interactive portal allows users to view the content of each historic invoice and notify managers or users of their usage.

ROI

ANTENNA Analytics provides the data and modelling to deliver costs savings and capitalise on your telephony and UC investments.

Modelling and Forecasting

ANTENNA Analytics instant access to data allows for quick and easy scenario modelling. You can effortlessly drill down into data, model savings generated by new costs, forecast your future carrier expenses or UC related costs, or simulate the migration to a new infrastructure or routing configuration.

Rate of Adoption

Measuring adoption of all the different types of UC functionality (presence, IM, calls, video, document sharing etc.) is key
to calculating the ROI of any UC deployment, by allowing clear visualisation of the level of savings generated by the investment. The more users engage with the new features and reduce travel, the greater the savings.

Assessment of alternative carrier costs

Fully audited, transaction-based invoicing, enables easy reconciliation of carrier
bills to ensure correct charging and recover revenue from internal business units, third parties or customers. A highly flexible directory enables easy mapping of business units, cost centres, geographical regions, people, devices and endpoints to simply allocate usage and costs. Our interactive portal allows users to view the content of each historic invoice and notify managers or users of their usage.

Reduce Fraud

Identify areas of high spend/ high usage to highlight areas of potential abuse or fraudulent activity, highlighting out of hours calls, calls to non-business numbers, etc, report generation on premium rate or non-business mobile numbers enabling tracing back to individual extensions.

Trunk occupancy monitoring and modelling

Identify under-utilised lines to save money and enable effective future network capacity planning.

Departmental Cost Summary

Easily allocate call costs to departments, enabling managers to take responsible action regarding their teams telephone activity.

Analysis of mobile call costs

Save costs by encouraging use of appropriate channels. In particular, high cost calls from employees using mobiles from within the company premises where UC tools or lines should be utilised instead.

Features

Dashboards & Reporting

Directory Integration

User friendly web-based interface

Cross platform

User profiles

Industrial security & compliance

Store call logs for many years with instant access to Unified Communication and Collaboration records for data mining.

Financial managers / Budget holders

Provides full visibility of past, present and forecasted Unified Communication and Collaboration costs

Network & Telecom managers

Delivers full visibility of past, present and forecasted metrics enabling informed infrastructure planning.

Explore the full range of ANTENNA services

Telephony

Designed to the highest standards of security and delivering 99.999% availability, ANTENNA is the default telephony platform for central government.

Collaboration

Unite all the tools your employees need to connect, share and work together via the same streamlined interface.

Contact Centre

ANTENNA contact centre solutions seamlessly integrate traditional voice, digital channels and self-service to streamline citizen access to government services.