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Unlocking Digital Advantage for the UK’s Critical National Infrastructure Providers
Our Purpose
Always resilient, reliable and highly secure, ANTENNA has evolved from a shared communications, collaboration and contact centre service for Central Government, into a secure cloud platform for all organisations providing critical services to UK citizens. Offering a full range of market leading solutions, including networking, connectivity, cybersecurity, contact centre and citizen experience solutions, ANTENNA helps organisations digitally transform themselves safely and securely.
Tackling Today’s Barriers to Digital Maturity
ANTENNA was designed, built and enhanced to help address many of the digital, data, networking, cybersecurity and cloud challenges facing central government, public sector and high trust CNI organisations across the UK.
Use Data Better
How do CNI organisations facilitate better data sharing, while complying with regulations, so that more informed data-led decisions can be made? How do we use the latest tools to improve digital services?
Keep Up with Technology
How do we keep up with the pace of technology innovation while ensuring security and reliability? How do we stay one step ahead of our adversaries?
Become Citizen Centric
How will we make high trust organisations more efficient? How do we deliver services that have a real impact on people’s lives while driving value for money for citizens?
Plan a Technology Roadmap
How do we move from legacy systems to the latest, energy efficient cloud solutions while saving money? How do we drive user adoption to fully utilise our investment?
Cybersecurity and Networking
How do we allow employees to work remotely in the hybrid working environment with today’s cyber threats? How do we develop the right cyber security skills, knowledge and culture?
Address the Skills Gap
How do we upskill enough employees to overcome the skills shortage quickly? How do we address a lack of digital maturity among CNI organisations while maintaining resilient, reliable, secure services?
How ANTENNA Helps
Better Outcomes for Citizens
ANTENNA’s outcome-focused CX function uses detailed analysis and data diagnosis led by a team of sector-leading experts to ensure CNI targets and citizen expectations can be met using the latest market leading, fully secure solutions.
Market Leading, Agile Solutions
ANTENNA works with the world’s leading technology vendors, ensuring that the best, most innovative, solution is delivered and tailor-made for your organisation.
Better Data to Power Decision Making
CNI organisations are under pressure to make better use of data and far more effective data sharing. ANTENNA’s secure shared cloud service enables better data sharing and collaboration between teams. ANTENNA’s outcome-focused evergreen CX approach delivers continual data-led improvements to maximise benefits and outcomes for employers and citizens.
Secure, Efficient and Sustainable Technology
Many public sector bodies are strategically committed to “buy once, use many times” technology, with services expected to be compliant with a Secure by Design approach. ANTENNA’s technology is designated as Critical National Infrastructure and is therefore tested annually for resilience. It’s hosted in highly secure, energy efficient data centres with a focus on sustainability. ANTENNA’s legacy transition expertise reduces unnecessary waste and provides a technology roadmap to cloud.
Digital Skills at Scale
A significant challenge is the need to address years of siloed development which have led to varying levels of digital maturity across government and within CNI organisations, and a skills gap caused by the Great Resignation after the pandemic. ANTENNA helps bridge the skills gap with our Managed Security Services and 24:7:365 Security Operations Centre, offering unrivalled digital, cybersecurity and engineering expertise round the clock.
Hybrid Ways of Working
The Government’s Cyber Security Strategy recognises that the need for cyber resilience was exacerbated by the COVID-19 pandemic which fundamentally changed how we all work, with hybrid working becoming the norm. ANTENNA is Secure by Design, designated as Critical National Infrastructure and tested annually for resilience, with networks, systems, applications and end points all constantly monitored.
Rapidly Evolving Technology
ANTENNA allows CNI organisations to procure the very latest technology in a less risky manner, with shared costs and collaborative tools, while providing value for money by sharing the burden of advancements in technology. Security updates and enhancements emerge regularly but with ANTENNA there’s no need for costly redevelopment. Shared services mean reduced outlay, while easily added applications and features help improve service delivery for citizens and employees.
Overcome Challenges
ANTENNA was designed, built and enhanced to help address many of the digital, data, networking, cybersecurity and cloud challenges facing central government and the civil service today.
How ANTENNA helps
Better outcomes
for citizens:
Under the Digital and Data Transformation Roadmap, the government has set out a series of actions to realise efficiency opportunities and deliver value for the taxpayer by investing in digital transformation to achieve the right outcomes. ANTENNA’s outcome-focused evergreen CX approach delivers continual data-led improvements to maximise benefits and outcomes for government and citizens.
By 2025, the aim is for at least 50 of the government’s top 75 identified servicesto move to a ‘great’ standard, against a consistent measure of service performance. ANTENNA’s Citizen Experience (CX) outcome-focused delivery uses detailed analysis and data diagnosis led by a team of sector-leading experts to ensure departmental goals and citizen expectations are met.
Better data to power
decision making:
Government departments are under pressure to make better use of data and far more effective data sharing. ANTENNA’s secure shared community cloud service enables better data sharing and collaboration between teams. ANTENNA’s outcome-focused evergreen CX approach delivers continual data-led improvements to maximise benefits and outcomes for government and citizens.
Secure, efficient and
sustainable technology:
Departments are strategically committed to “buy once, use many times” technology, with services expected to be compliant with a Secure by Design approach. ANTENNA’s technology more than fits the bill. It’s designated as Critical National Infrastructure and is therefore tested annually for resilience, and was designed with the highest-level security. It’s hosted in new, energy efficient data centres with a focus on sustainability. ANTENNA’s legacy transition expertise reduces unnecessary waste and provides a technology roadmap to cloud.
Cyber and financial security and data protection regulations, including the General Data Protection Regulation (GDPR) introduced in 2018 which governs data privacy, place stringent security obligations on the public and private sector. ANTENNA is fully compliant. All our solutions are fully PCI DSS compliant for those government agencies that take citizen payments.
The ANTENNA team has the highest security clearance and the service is hosted from secure, accredited UK Government data centres with best-in-class security management.
Digital skills
at scale:
A significant challenge for the civil service is the need to address years of uneven progress and siloed development in individual departments which have led to varying levels of digital maturity across government, and a skills gap at all levels of the civil service. ANTENNA helps the government and civil service to bridge the skills gap with our Managed Security Services and 24:7:365 Security Operations Centre, offering unrivalled digital, cybersecurity and engineering expertise round the clock.
ANTENNA offers an integrated, omnichannel contact centre platform which allows flexibility for both citizens and employees. It provides flexibility and agility to respond to user requirements and demand. It caters for diverse workforces and workplaces, allowing remote working if necessary, with a seamless user and customer experience.
ANTENNA is easily scaled, to manage growth and change. And it’s future proofed – simple to upgrade and integrate new tools and applications, but at reduced cost because it’s shared.
As a result, it is a platform which delivers better ways of working, an enhanced customer journey and improved flexibility for your workforce.
That increased interconnectivity significantly heightens the risk of malicious attack and the potential for it to jeopardise trust and public confidence in government. With more than 450,000 civil servants, nearly half of whom work from home some or all of the time, the need for secure networking and cyber resilience is vital. ANTENNA is Secure by Design, designated as Critical National Infrastructure and tested annually for resilience, with networks, systems, applications and end points all constantly monitored.
Security updates and enhancements emerge regularly but with ANTENNA there’s no need to costly redevelopment. Shares services mean reduced outlay, while easily added applications and features help improve service delivery for citizens and employees. ANTENNA provides for anytime, any device communication, including via ANTENNA mobile, as well as resilient video conferencing via Teams.