Services - Teams

ANTENNA + Teams

Secure, reliable, cost-effective
communications & collaboration

Central Government departments can now use Teams to drive increased collaboration within and between departments; combined with the advanced enterprise telephony features, contact centre capabilities, and global support and reliability of ANTENNA.

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Align every employee to deliver the best citizen experience

Take Teams beyond internal employee collaboration by integrating Teams into the contact centre. Our multi-channel contact centre capabilities provide citizens access to your contact centre agents via their channel of choice; the Microsoft Teams shared workspace then enables your agent to effortlessly engage back-office experts to provide the best resolution available for each citizen contact.

Seamless user
experience

ANTENNA for Teams integrates directly with Microsoft Phone System via Direct Routing so government employees can use Teams to make calls to colleagues within a Teams environment or to external contacts via the PSTN – same simple interface of making and receiving calls. Whether they use the Teams app on their mobile or desktop. Call costs are included as part of your ANTENNA bundle so no need to spend on Microsoft call bundles.

Benefits

Cost Savings

ANTENNA offers dramatic cost savings compared to using Microsoft calling plans. The flexibility of the ANTENNA Teams integration delivers cost savings compared to other direct routing providers in the market. Calls to non-Teams users can be made direct from Teams using your inclusive ANTENNA bundled minutes without the need to add costly Microsoft calling bundles to your Teams package.

Secure Homeworking

Employees can work from anywhere using either their mobile or using the soft phone on their laptop to make secure calls via Teams using the ANTENNA network. Our ANTENNA.net service makes it possible for your employees to connect to your secure ANTENNA services without private connectivity. Providing fully encrypted voice, video and chat; ANTENNA.net provides the same standards of secure communications as if your employees were on-site, using your private network.

Contact Centre

ANTENNA for Teams takes Teams beyond internal employee collaboration by integrating Teams into the contact centre. Our multi-channel contact centre capabilities provide your customers access to your contact centre agents via their channel of choice; the Microsoft Teams shared workspace then enables your agent to effortlessly engage back-office experts to provide the best resolution available for each customer contact.

Explore the full range of ANTENNA services

Telephony

Designed to the highest standards of security and delivering 99.999% availability, ANTENNA is the default telephony platform for central government.

Collaboration

Unite all the tools your employees need to connect, share and work together via the same streamlined interface.

Contact Centre

ANTENNA contact centre solutions seamlessly integrate traditional voice, digital channels and self-service to streamline citizen access to government services.

Download the brochure for more information

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