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Services -
FourSight
FourSight help ensure that your critical voice services are always available. From conference bridges, voicemail and IVRs to switchboard attendants, PSTN services and Non-Geographical Numbers; FourSight will constantly check your internal and external telephone to ensure they are working as they should.
Many organisations only find out a telephone number isn’t working when someone complains. FourSight run constant checks and triggers notifications to avoid any loss of service.
FourSight in action
An ANTENNA business analyst will work with you to map your services and determine a schedule and frequency of checks. Any non-responsive number is automatically escalated to the ANTENNA network operations centre where it can be re-programmed immediately thereby resolving the problem before it impacts on service. We work with you to set the schedule of checks and the success criteria for each call. FourSight can dial through multiple levels of IVRs to ensure that all workflows are working as they should.
Ensure availability of critical voice services
Resolve problems before they impact on service
24:7:365 proactive monitoring and service desk
Constantly monitor your critical voice services
Core package
Multiple core packages can be purchased, or a bespoke package can be designed based on requirements.
Explore the full range of ANTENNA services
Telephony
Designed to the highest standards of security and delivering 99.999% availability, ANTENNA is the default telephony platform for central government.
Collaboration
Unite all the tools your employees need to connect, share and work together via the same streamlined interface.
Contact Centre
ANTENNA contact centre solutions seamlessly integrate traditional voice, digital channels and self-service to streamline citizen access to government services.