Many departments and agencies are still using legacy technology that could very well be slowing them down. Technology is ever-changing and having systems and equipment that could be end of life or no longer supported by providers creates a huge risk. A Digital Transformation journey ensures that government and agencies can review their goals against the technology they rely on to achieve these. In many cases this process highlights points of failure, convoluted processes and ultimately a service to citizens that is not what they expect.

ANTENNA is an award-winning digital transformation specialist that can help you on your journey to transforming the technology your department relies on, enabling quicker ways of working, cost-savings, better cross departmental collaboration and improved citizen experience amongst many other benefits.

What is Digital Transformation?

How ANTENNA helps:

ANTENNA’s future-proof digital solutions are tailor-made for government, based on best-of-breed technology providers. These cutting-edge capabilities enable us to help department and agencies deliver on their digital transformation strategies. Our omnichannel contact centre solutions provide a single view of all citizen interactions, enabling your agency or department to personalise the experience for citizens and increase first time resolution.

We integrate our bespoke technology into your existing systems to ensure you have a streamlined process to engage with citizens no matter how they get in touch. Our tailor-made service allows you to meet their growing expectations by providing a single view of interactions, no matter the channel. We also enable citizens to self-serve through state-of-the-art technology which helps to improve the digital experience.

We allow you to easily analyse and optimise the citizen journey, enabling you to enhance the service you offer and our end-to-end technology makes things easy for both staff and the public, no matter how they choose to engage.

Whether it’s agents, supervisors or citizens, you’ll have the tools to constantly deal with feedback – through voice of the citizen programs and by monitoring and training agents. With ANTENNA’s help, you’ll soon discover that providing an improved digital journey means happier citizens.

What do citizens want?

The world is moving fast and changing daily, 2020 is testament to that. Citizens have high digital expectations and they expect government and its agencies to be digital too.

How ANTENNA help:

ANTENNA’s future-proof digital solutions are tailor-made for government, based on best-of-breed technology providers. These cutting-edge capabilities enable us to help department and agencies deliver on their digital transformation strategies. Our omnichannel contact centre solutions provide a single view of all citizen interactions, enabling your agency or department to personalise the experience for citizens and increase first time resolution.

We integrate our bespoke technology into your existing systems to ensure you have a streamlined process to engage with citizens no matter how they get in touch. Our tailor-made service allows you to meet their growing expectations by providing a single view of interactions, no matter the channel. We also enable citizens to self-serve through state-of-the-art technology which helps to improve the digital experience.

We allow you to easily analyse and optimise the citizen journey, enabling you to enhance the service you offer and our end-to-end technology makes things easy for both staff and the public, no matter how they choose to engage.

Whether it’s agents, supervisors or citizens, you’ll have the tools to constantly deal with feedback – through voice of the citizen programs and by monitoring and training agents. With ANTENNA’s help, you’ll soon discover that providing an improved digital journey means happier citizens.

How ANTENNA helps:

Our Unified Communications and Collaboration solutions consolidate everything government employees need to connect, share, and work together via the same streamlined interface.

Our omnichannel contact centre platforms provide a “single pane of glass” to your agents, giving them visibility of a citizen’s entire history of engagement and interaction in one view, reducing time switching between systems and applications and increasing first time contact resolution.

Our Gamification tools can also improve agent satisfaction and competitiveness between teams and individuals.

We utilise best-in-class Knowledge Management solutions to deliver the relevant answers and insight to your agents or directly to citizens via self-service options.

ANTENNA’s Intelligent Managed Services mean you can let us run your communications infrastructure while you focus on running your department or agency.

 

How ANTENNA helps:

Automation of mundane, repetitive tasks within the contact centre using RPA can both enable citizens to self-serve and can free agents to focus on higher-value activities.

Artificial Intelligence (AI) enables your contact centre systems to learn, using intelligent routing to pair citizens with the right employee based on predicted interpersonal behaviour.

AI powered chatbots or virtual assistants can deliver full self-service to the public or enable assisted service, triaging queries and allocating them to the right agent where necessary.

All ANTENNA solutions are built on flexible, cloud platforms based in highly secure government data centres that are future-proof.

 

How ANTENNA helps:

ANTENNA helps government agencies simplify and modernise their compliance infrastructure for regulations like GDPR and PCI.  Our solutions use automation, encryption and analytics to better engage with citizens, reduce risk, and avoid fines and reputational damage.

How ANTENNA helps:

Our flexible cloud-based platforms enable departments to trial new innovations, test and learn, modify and then roll out and scale new services quickly. Our Unified Communications solutions can help power innovation within departments and cross-government and allows employees to quickly and easily collaborate, work agilely and remotely and enable further government innovation.

How ANTENNA helps:

ANTENNA’s Unified Communications and Collaboration solutions provide the platform that empowers employees and the civil service to work together seamlessly and instantly.

Our flexible cloud-based platforms enable capacity to be instantly scaled up to trial new services or deal with increased demand. The modular nature of our cloud solution means that new features, functionality or communications channels can easily be added.

Trusted by many

FSA

Read how ANTENNA has delivered secure remote working and collaboration services for the Food Standards Agency.

Prime Minister's Office

Understand the vision behind the ANTENNA service and how the project is saving money and delivering increased collaboration across government.