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Cybersecurity & Resilience
Digital transformation ambitions across government. innovation and hybrid working patterns have created opportunities but also increased risks. ANTENNA’s highly resilient cybersecurity solutions offer an integrated service across the entire network architecture, with one point of call for cyber security across the whole technology stack: from infrastructure to applications.
Challenges
Handling malicious threats, reducing risks, protecting data and the public
Expanding attack surface
Traditional cyber security focused on enterprise perimeters. The proliferation of applications and connected devices has expanded the perimeter and created billions of new edges that have to be managed and protected.
Constantly evolving threats
The National Cyber Strategy’s first priority is to build a strong foundation of organisational cyber security resilience. But breaches and ransomware threats by malicious actors continue to grow and are increasingly sophisticated, targeting high profile organisations and companies due to a proliferation of end points and lack of cybersecurity awareness among employees and the public.
How ANTENNA helps:
Our Unified Communications and Collaboration solutions consolidate everything government employees need to connect, share, and work together via the same streamlined interface.
Our omnichannel contact centre platforms provide a “single pane of glass” to your agents, giving them visibility of a citizen’s entire history of engagement and interaction in one view, reducing time switching between systems and applications and increasing first time contact resolution.
Our Gamification tools can also improve agent satisfaction and competitiveness between teams and individuals.
We utilise best-in-class Knowledge Management solutions to deliver the relevant answers and insight to your agents or directly to citizens via self-service options.
ANTENNA’s Intelligent Managed Services mean you can let us run your communications infrastructure while you focus on running your department or agency.
Business continuity for a distributed workforce
Hybrid working means that networks have grown more distributed, while workers are more dependent on cloud applications and environments to do their work. Users want to work on any device at any location, all the time. Cloud based solutions ensure your employees can work wherever they wish, whenever you need them, ensuring optimal business continuity when something goes wrong.
How ANTENNA helps:
Automation of mundane, repetitive tasks within the contact centre using RPA can both enable citizens to self-serve and can free agents to focus on higher-value activities.
Artificial Intelligence (AI) enables your contact centre systems to learn, using intelligent routing to pair citizens with the right employee based on predicted interpersonal behaviour.
AI powered chatbots or virtual assistants can deliver full self-service to the public or enable assisted service, triaging queries and allocating them to the right agent where necessary.
All ANTENNA solutions are built on flexible, cloud platforms based in highly secure government data centres that are future-proof.
Complex security management
A wide range of different security solutions from multiple vendors are in operation across the government estate. They may not communicate with each other, which is why, in line with the national cyber strategy, government is keen on a policy to ‘Defend as One’ with more joined up response, capabilities and expertise.
How ANTENNA helps:
ANTENNA helps government agencies simplify and modernise their compliance infrastructure for regulations like GDPR and PCI. Our solutions use automation, encryption and analytics to better engage with citizens, reduce risk, and avoid fines and reputational damage.
Protecting data
Cybersecurity breaches often cause a massive loss of personal and sensitive data, and create loss of public trust in both the government and the civil service’s reputation for competence.
How ANTENNA helps:
Our flexible cloud-based platforms enable departments to trial new innovations, test and learn, modify and then roll out and scale new services quickly. Our Unified Communications solutions can help power innovation within departments and cross-government and allows employees to quickly and easily collaborate, work agilely and remotely and enable further government innovation.
Scarce cybersecurity skills
The cyber security strategy acknowledges a gap in security and skills to meet with today’s demands. These skills shortages pose a major challenge which the government and the CDDO has plans to counter. Hybrid working solutions and intelligent automation build additional resilience into operations.
How ANTENNA helps:
ANTENNA’s Unified Communications and Collaboration solutions provide the platform that empowers employees and the civil service to work together seamlessly and instantly.
Our flexible cloud-based platforms enable capacity to be instantly scaled up to trial new services or deal with increased demand. The modular nature of our cloud solution means that new features, functionality or communications channels can easily be added.
Fluctuating customer demand
As the pandemic proved, fluctuating demand can have a major impact on citizen experience and on government. Flexible and agile working and technology can ensure smooth working when necessary.