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Communication
and Collaboration
The Central Digital and Data Office (CDDO) has highlighted in its strategies “a new era of collaboration.” The move to a much more flexible workforce and hybrid working practices have encouraged the growth in collaborative tools. ANTENNA’s Unified Communications and Collaboration solutions allow individuals and teams to work together, securely, in real time wherever they are.
Challenges
Seamless integration of the civil service workforce, wherever they are.
Managing a hybrid workforce
The pandemic turbo-charged the move towards remote working, and as the world got back to business, hybrid working practices have stuck. Managing a diverse workforce requires flexible solutions which enable collaboration across government locations, while remaining safe and secure.
Aligning front and back-office employees
Integrated collaboration tools can seamlessly enable back-office support for your front-line employees. This means quicker response times for your citizens, providing the best resolution available for each enquiry no matter what the channel of communication, lowering costs for the taxpayer and improving efficiency.
Collaborating with other stakeholders
The CDDO wants teams across government to work in a more streamlined and efficient way, reducing duplicated work and automating manual processes. Collaborative tools which allow sharing of documents, compliant data, and analytics are key. Video conferencing tools and virtual meeting solutions which are optimised for face-to-face and remote attendees are an everyday requirement.
Complex, competing systems
The CDDO aims to move away from legacy systems across Whitehall to improve efficiency. With on-premise and cloud infrastructure, competing technologies can hinder workforce collaboration and performance. Integrated systems and collaborative tools which allow office-based and remote employees to work on shared documents and projects in real time, maximise productivity and efficiencies.
Document management & control
A flexible hybrid workforce working from anywhere, anytime, requires tools which permit employees to collaborate together in real time. This means businesses require document management and control solutions which are compliant, safe and resilient.
Management Information
Whether it's analytics on agent performance, sickness, network security or call quality, information is key. Quality management and monitoring tools can let you see what is happening, in real time, allowing you to forecast better, invest appropriately and tackle inefficiencies.
