Cloud technology increases efficiency, flexibility, security and competitiveness. It gives departments greater control over resources, is easy to scale up or down, and makes central government future-proof. The switch to a distributed and agile workforce is enabled by transitioning to the cloud.
The benefits of collaborating
Central government departments and the citizens they serve can benefit substantially from collaboration. Sharing creativity, costs, resources, and management can improve relationships, innovation, competitiveness and efficiency.
There’s no one-size-fits-all strategy when it comes to cloud transition but in general it allows all departments and employees access to the same information, at the same time, no matter where they are working from.
This means there are greater opportunities to allow civil servants and contact centre agents to work remotely or from home, without any impact on the department, agency, or government working. So long as an internet connection is available, everyone can be at work – whether on mobile, laptop or desktop PC.
As a result, workforce management is more efficient both for managers and team-members, agents are happier, and civil service collaboration is more likely.
Moving to a cloud-based solution offers you, your department and agencies, the ability to access your system remotely. This means general maintenance, essential security and system updates can also be conducted instantly – leaving employees to focus on the work of government.
Technology also allows managers to accurately forecast the changes within each department allowing civil service resources to be managed better.
It can seriously reduce the cost of disaster recovery, which can be expensive without cloud-based back-up.
Security is an ongoing consideration for all departments and agencies, and that is not likely to change any time soon. With cyber threats more prominent and data protection an increasing concern, a robust and secure infrastructure for your telephony, digital and contact centre services is essential.
Updating a cloud-based solutions’ security patches can be done remotely from anywhere. Eliminating the need to visit an on-premise solution means that the turnaround to protect government infrastructure from potential attacks can be near instant.
Savings in areas such as IT support and hardware allow affordable investment elsewhere, such as cloud-based customer experience solutions. Cloud services regularly release new features and functions, meaning your department is constantly innovating and future-proofed.
The latest features and functionality via the cloud
Create a roadmap to the cloud that capitalises on existing investments while integrating the latest features and applications.