ANTBOT helps ensure that your critical voice services are always available. From conference bridges, voicemail and IVRs to switchboard attendants, PSTN services and Non-Geographical Numbers; ANTBOT will constantly check your internal and external telephone to ensure they are working as they should.
Many organisations only find out a telephone number isn’t working when someone complains. ANTBOT runs constant checks and triggers notifications to avoid any loss of service.
ANTBOT in action
An ANTENNA business analyst will work with you to map your services and determine a schedule and frequency of checks. Any non-responsive number is automatically escalated to the ANTENNA network operations centre where it can be re-programmed immediately thereby resolving the problem before it impacts on service. We work with you to set the schedule of checks and the success criteria for each call. ANTBOT can dial through multiple levels of IVRs to ensure that all workflows are working as they should.
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